Is eating allowed? Is drinking allowed (ex. water)?

Yes, you can bring food into the car, but please make sure you clean up after yourself. Extra cleaning fees do apply if a car is returned dirty.

Is smoking allowed?

No, smoking is not permitted in our vehicles. Smoking in a vehicle may incur a $250 damages fee, along with account suspension or termination.

How do I avoid being charged a cleaning fee?

We want our vehicles to be as clean as possible for every user! Avoid cleaning fees and help out your fellow Hui drivers:

• Shake out the floor mats to remove debris such as pet hair, sand or dirt. Please vacuum the interior if necessary. While we do not require users to clean the vehicle before they return, if it is returned in a condition that requires extensive cleaning, a fee may be applied.
• Don’t leave anything behind! Double-check that the car is cleared of trash or personal items.
• If you drove a Tacoma, clear the truck bed of any debris.
• If you go to the beach, place a towel on the seats to protect them from sand and water. Saltwater leaves behind hard-to-remove stains that can incur a cleaning fee.

Please note that an excessive number of cleaning charges may lead to account suspension or termination.

Will I be charged for returning the car late?

Late return of a vehicle can negatively impact the next user. It is important to us that our vehicles are available when and where our drivers need them! If you return a vehicle late, you may be charged a late fee and/or inconvenience fee.

Late Fee: If you return a vehicle past your original end time, you will be billed for the excess time at 150% of the original rate.

Inconvenience Fee: Should another user be affected by your late return, you will be billed at the overdue rate, as well as an inconvenience fee up to $500.

How do I avoid being charged a late or inconvenience fee?

• Budget your time wisely when making a reservation. Traffic in Hawaii can pop up unexpectedly; make sure that you have enough time to return the vehicle.
• If extending a reservation in-app, be aware that another user may have a reservation immediately after yours.
• Make any extensions as soon as possible. If you are having issues, or the app indicates another booking is scheduled soon after yours, contact support immediately to allow our team time to make other arrangements for the next driver.

Are seat belts required?

Yes. Hawaii’s universal seat belt law requires that all front and back seat motor vehicle occupants buckle up. Adults and children must use their seat belts and child restraints at all times.

Can I valet park a Hui?

No. Only the driver under whose account the reservation was made should park the vehicle. Please choose another mode of transportation for restaurants or hotels with valet parking only.

Can I let my friend use my account to use a vehicle?

No. You cannot let anyone use your personal account (and vice versa). Our Etiquette & Rules specifically outlines that no one can use your account except yourself, doing so will mean the person is not covered by our insurance* in the event of an accident. This will also result in your removal from the program.

What type of insurance is included?

Our insurer, DTRIC, covers for both liability and collision in the following amounts:

• Bodily Injury Liability: $20,000 per person, with an aggregate limit of $40,000 per accident
• Property Damage Liability: $10,000 per accident
• Personal Injury Protection: $10,000 per person per accident
• Physical damage with a $1,000 damage fee

Please refer to the Member Agreement for additional information.

I got into a car accident, what do I do?

Stay calm. Call 911 if there are safety concerns or anyone is injured. Please contact us at +1(808) 207-9449 immediately (at the scene of the accident) and fill out the accident checklist found in the glove box.

What happens during an accident investigation?

Once you have reported your accident to the police and Hui, our team will inspect the vehicle and create a claim if necessary. We will keep you updated throughout the process.

What happens if there is an insurance claim?

There will be an investigation by the insurance broker and if you are deemed at fault for the accident, you will be responsible for paying the $1,000 damage fee.

How do I avoid being charged a damage fee?

Document the condition of the interior and exterior of your Hui at both the start and end of your booking so that you’re not held responsible for any pre-existing damage.

If you notice any damage or cleanliness issues, please submit a damage report through the app. You will also be prompted to notify us of any incidents when your trip is completed and you’ve returned the vehicle to its station.

What happens if I violate the Hui Member Agreement?

Any violations may lead to your membership being terminated or suspended with or without notice.

Can I purchase a damage waiver?

No, there is no damage waiver available at this time.

We will automatically charge the credit card you put on file. If you need to change or update your credit card, please do so by going to “Payments & Promos” in the Hui app.

What methods of payment does Hui car share accept?

We accept payment by credit cards and debit cards. We do not accept prepaid cards.

Why is my account deactivated?

There are a variety of reasons why your account may be locked. Some of them could include:

• Driver’s License expired.
• Credit card expired.
• Outstanding balance.
• You were involved in a car accident during one of your rentals and the investigation is still ongoing.
• You were determined to be at-fault for damages/car accident and have an outstanding deductible to pay.
• You violated the Terms & Conditions of the Membership Agreement.

How do I deactivate my account?

If you would like to deactivate your account and personal information, please visit the Member Services page and select “Deactivate Account” from the dropdown menu. You can also submit a deactivation request via the Hui Car Share mobile app. Open the app, navigate to the Profile menu, then tap on the Settings tab. Select “Delete Account”.

Account deactivation may take up to 48 hours. Hui will contact you via the email address we have on file for your account to confirm the deactivation of your profile, after which your email address will be removed from our mailing list.